Refund Policy

Refund Policy

We strongly believe in our products and want every customer to leave satisfied, whether they like our products or not. This article will guide you through the Return and Refund policies that we have.

Returns 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable): 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 14 days after delivery

Return Process:

  1. Send us an email to support@runtime.gg with Subject: Refund #YOURORDERNUMBER (you should have it in your order confirmation email). We would appreciate if you tell us the reason for the refund, why you did not like it, why you would like to get your money back. 
  2. In 1-2 business days we will reach out back to you with a delivery voucher so that you can send the remainder of the items that you have left back to us. 
  3. You send the remaining items to us and we refund your purchase. 
  4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
  5. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable): 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at finance@runtime.gg.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@runtime.gg and we will provide you with further instructions.

Shipping

To return your product, you should mail your product to: 
Runtime GmbH 
Axel-Springer-Strasse 54b 
Berlin 
10117 
Germany.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.